Privacy Policy

Effective: January 1, 2026

1. Introduction

Mishra Business Intelligence Services ("MBIS", "we", "us", or "our") is committed to protecting your privacy and safeguarding the personal information entrusted to us. This Privacy Policy explains how we collect, use, disclose, store, and protect personal information when you visit our website, use our services, communicate with us, or otherwise interact with us.

By using our website or services, you consent to the practices described in this Privacy Policy.

2. Information We Collect

We may collect information including:

Personal Information

Name
Email address
Phone number
Company name
Job title
Mailing address
Billing and payment information

Business Information

Project requirements
System configurations
Business process information
Support requests and communications

Technical Information

IP address
Browser type and version
Device information
Website usage data
Cookies and analytics information

3. How We Use Information

We use personal information to:

Provide consulting, implementation, support, and managed services
Communicate regarding projects, proposals, invoices, and service requests
Improve our services and customer experience
Respond to inquiries and support tickets
Manage contracts and business relationships
Comply with legal and regulatory obligations
Protect the security and integrity of our systems and services

4. Legal Basis for Processing

Where applicable, we process personal information based on:

Contractual necessity
Legitimate business interests
Legal obligations
Consent provided by the individual

5. Sharing of Information

We may share information with:

Employees and authorized contractors who require access to perform their duties
Technology and cloud service providers
Payment processors
Professional advisors including legal and accounting firms
Government authorities when required by law

We do not sell personal information to third parties.

6. Data Retention

We retain personal information only for as long as necessary to:

Deliver services
Maintain business records
Meet contractual obligations
Comply with legal, tax, accounting, and regulatory requirements

When information is no longer required, it is securely deleted or anonymized.

7. Data Security

We implement appropriate administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, use, disclosure, alteration, or destruction.

These measures may include:

Encryption
Access controls
Multi-factor authentication
Secure cloud storage
Regular system monitoring

No method of transmission or storage can be guaranteed to be 100% secure.

8. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to:

Improve website functionality
Analyze website traffic
Remember user preferences
Enhance user experience

Users may adjust browser settings to control cookie usage.

9. International Data Transfers

Personal information may be processed or stored in jurisdictions outside your province, state, or country. Where such transfers occur, appropriate safeguards will be implemented to protect personal information in accordance with applicable privacy laws.

10. Your Privacy Rights

Depending on your location and applicable law, you may have the right to:

Access your personal information
Correct inaccurate information
Request deletion of personal information
Restrict or object to processing
Withdraw consent
Request data portability

Requests may be submitted using the contact information provided below.

11. Third-Party Services

Our website or services may contain links to third-party websites, software, or services. We are not responsible for the privacy practices of these third parties and encourage users to review their privacy policies.

12. Children's Privacy

Our services are intended for business and professional use. We do not knowingly collect personal information from individuals under the age of 13 (or the applicable minimum age in your jurisdiction).

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.

14. Contact Us

If you have questions regarding this Privacy Policy or our privacy practices, please contact:

Mishra Business Intelligence Services (MBIS)

37 Goodwin Drive,

Unit 112

Guelph, ON, N1L 0E6

Canada